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Shipping & Delivery

Last updated: September 3, 2026

Here's what happens after you click “Place Order” — and how to make your delivery day go smoothly. For complete freight terms, see our Freight & Shipping Policy.

Your Order, Step by Step

  1. Order confirmation — you'll receive an email confirmation immediately. Review it and tell us right away if anything's off.
  2. Factory processing — most products ship factory-direct. The product page's lead time estimates when your order leaves the factory: in-stock items typically 1–3 business days; built-to-order equipment longer.
  3. Shipping notice — when your order ships, we email tracking (parcel) or the carrier PRO number (freight).
  4. Carrier contact — for LTL freight, the carrier or our team may call to schedule delivery, especially for liftgate or residential deliveries. Keep your phone handy.
  5. Delivery day — follow the receiving checklist below.

Delivery Day Checklist (Freight)

  • ✅ Count the pieces against the delivery receipt.
  • ✅ Inspect all packaging before signing — every side.
  • ✅ Note any damage or shortage on the delivery receipt before you sign. This one step preserves your claim.
  • ✅ Photograph anything questionable.
  • ✅ Report concealed damage within 24 hours to [email protected].

Full details — including liftgate service, residential delivery, and what to do if freight arrives damaged — are in the Freight & Shipping Policy.

Returns

Changed your mind? Standard products may be returned within 15 days of receipt with an RGA number (25% restocking fee; custom products non-returnable). Start a return by emailing [email protected]. Full details in our Return & Refund Policy.

Delivery Questions We Hear Often

Do I need a loading dock?

No — but without one, order liftgate service so the driver can lower the pallet to ground level. You're responsible for moving freight beyond that point unless inside delivery was purchased.

Can you ship to a residence or job site?

Yes. Residential and limited-access deliveries are accessorial services — select them when ordering so the right truck is dispatched the first time.

Can I pick up my order?

Will-call pickup is available at some manufacturer facilities and at our Elgin, IL warehouse for PHS products — ask us when ordering.

My deadline is tight — can you expedite?

Often, yes. Call (855) 719-1415 before ordering; we'll confirm the current factory lead time and expedited freight options.

Delivery Questions?

Our team is available Monday–Friday, 8:00am–5:00pm CST.

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